Shipping policy
SHIPPING POLICY
Last updated: July 28, 2026
Thank you for shopping with PurrCrown.
This Shipping Policy explains our shipping services, estimated delivery times, tracking procedures, address requirements, customs information, and procedures for delayed, lost, or damaged shipments.
1. Free Worldwide Shipping
PurrCrown provides free standard shipping to eligible destinations worldwide.
There is generally no minimum order value required to receive free standard shipping unless a specific promotion states otherwise.
Certain remote areas, restricted destinations, military addresses, or locations affected by carrier limitations may not be serviceable. We will contact you if we are unable to deliver to the address provided.
2. Estimated Delivery Time
Most orders are expected to arrive within approximately 7–10 business days after the order has been confirmed.
Business days generally exclude weekends and public holidays.
Delivery estimates are provided for convenience and are not guaranteed. Actual delivery times may vary depending on:
- Customer location
- Carrier availability
- Customs inspection
- Public holidays
- Severe weather
- Local postal operations
- Transportation disruptions
- High seasonal order volume
- Incorrect or incomplete shipping information
- Events outside our reasonable control
3. Order Processing
Orders are reviewed before shipment to confirm payment, product availability, and shipping information.
Customers will receive an order confirmation at the email address provided during checkout. A shipping confirmation and tracking information may be sent once the order has been dispatched.
Orders placed during weekends, public holidays, or high-volume promotional periods may require additional processing time.
4. Shipping Destinations
We ship to many countries and regions worldwide.
Customers are responsible for providing a complete and deliverable shipping address. This includes:
- Full recipient name
- Street address
- Apartment, unit, or building number
- City
- State, province, or region
- Postal or ZIP code
- Country
- Valid contact information
PurrCrown is not responsible for delivery failures caused by inaccurate, incomplete, or outdated customer information.
5. Tracking Information
When tracking is available, customers will receive a tracking number by email.
Tracking information may take several business days to update after shipment. Temporary gaps in tracking do not necessarily indicate that a package is lost.
Customers should allow carriers sufficient time to scan and update shipment information.
6. Multiple Packages
An order containing multiple products may be shipped in separate packages due to inventory locations, package size, or fulfillment requirements.
Separate packages may arrive on different days and may have different tracking numbers. Customers will not be charged additional standard shipping fees when an order is divided into multiple shipments.
7. Customs, Duties, and Import Taxes
International shipments may be subject to customs inspections, import taxes, duties, brokerage fees, or local handling charges.
Unless expressly included at checkout, these charges are determined by the destination country and are the responsibility of the recipient.
PurrCrown does not control customs fees and cannot predict their amount.
Customers should contact their local customs authority for information before placing an international order.
8. Delivery Delays
Although most orders arrive within the estimated timeframe, occasional delays may occur.
A delay does not automatically qualify an order for cancellation or refund while the package remains in transit.
Contact support@purrcrown.shop if your tracking information has not updated for an extended period or your package is significantly delayed. We will review the available shipping information and assist with the next appropriate step.
9. Lost Packages
A package may be considered lost only after the carrier confirms that it cannot be delivered or located.
Before contacting us, customers should:
- Review the tracking information
- Check the delivery address
- Look around the delivery location
- Ask household members or neighbors
- Contact the local carrier or postal office
If the package cannot be located, contact us with your order number and tracking information. We will investigate and determine an appropriate resolution based on the circumstances.
10. Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot find it:
- Confirm that the shipping address is correct.
- Check entrances, mailboxes, reception areas, and safe locations.
- Ask household members, building staff, or neighbors.
- Contact the delivery carrier.
- Notify PurrCrown if the package remains missing.
Delivery scans may occasionally appear before the package is physically placed at the address. Please allow a reasonable period before reporting the shipment as missing.
11. Damaged Shipments
If your order arrives damaged, contact support@purrcrown.shop promptly.
Please provide:
- Your order number
- Photographs of the damaged product
- Photographs of the outer packaging
- A photograph of the shipping label
- A description of the damage
Do not discard the packaging until your claim has been reviewed.
Approved damaged shipment claims may qualify for a replacement, refund, or another appropriate resolution.
12. Incorrect Addresses
Contact us immediately if you discover an error in your shipping address.
We will attempt to update the address before shipment, but changes cannot be guaranteed after processing begins.
If a package is returned because of an incorrect or incomplete address, additional delivery time may be required. Re-shipping costs may apply where the error was caused by information provided by the customer.
13. Refused or Unclaimed Packages
Customers are responsible for accepting or collecting their shipments.
If a package is refused, unclaimed, or returned after repeated delivery attempts, any refund will be reviewed after the package arrives at the return facility.
Costs caused by refusal, failure to collect, incorrect addresses, or unpaid customs fees may be deducted where legally permitted.
14. Shipping Restrictions
We may be unable to ship certain products to particular locations because of carrier rules, customs restrictions, legal requirements, product dimensions, or safety regulations.
If an order cannot be fulfilled, we will contact the customer and issue an appropriate refund for the affected product.
15. Contact Information
For shipping assistance, contact:
PurrCrown
16107 E Glenpoint Drive
Fountain Hills, AZ 85268
United States
Email: support@purrcrown.shop
Phone: +1 (480) 220-6718
Website: purrcrown.shop