Shipping policy
Shipping Policy
Last Updated: September 11, 2026
At PurrCrown, we want ordering your pet's newest outfit to be simple and convenient. We are pleased to provide free worldwide shipping on orders placed through our website.
1. Shipping Cost
Standard Worldwide Shipping: FREE
There is no minimum purchase requirement for our standard free shipping service unless otherwise clearly stated during a specific promotion.
2. Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery times are estimates and may vary depending on the destination, carrier operations, customs processing, weather conditions, public holidays, or other factors beyond our reasonable control.
3. Order Processing
Orders are reviewed and prepared for shipment after successful payment authorization.
Once an order has entered the fulfillment process, changes or cancellations may not always be possible. Contact us promptly if you notice an issue with your order.
4. International Shipping
We offer shipping to supported destinations worldwide.
International shipments may be subject to customs procedures, import regulations, or local requirements depending on the destination country.
Customers are responsible for providing complete and accurate delivery information.
5. Tracking
Where tracking is available, customers will receive tracking information after their order has been prepared and dispatched.
Please allow time for tracking systems to update after shipment.
6. Incorrect Shipping Information
Customers should carefully verify their shipping address before completing checkout.
If you discover an error, contact us as quickly as possible at support@purrcrown.shop. We will attempt to assist before shipment, but address changes cannot be guaranteed after an order has entered fulfillment.
7. Delayed Orders
Occasional delays may occur because of circumstances outside our reasonable control.
If your order has not arrived within a reasonable period beyond the estimated delivery window, contact our support team with your order number so we can assist you.
8. Lost or Damaged Packages
If your shipment appears to have been lost or arrives damaged, contact us with your order details. For damaged deliveries, photographs of the package and product may help us investigate the issue efficiently.
9. Shipping Support
For questions concerning delivery:
Email: support@purrcrown.shop
Phone: +1 (480) 220-6718
PurrCrown
16107 E Glenpoint Drive
Fountain Hills, AZ 85268
United States