CONTACT INFORMATION POLICY

Last updated: July 28, 2026

PurrCrown is committed to providing customers with accessible and reliable support.

This Contact Information Policy explains how customers may contact us and what information should be provided when requesting assistance.

Business Information

Business Name: PurrCrown
Website: purrcrown.shop
Customer Support Email: support@purrcrown.shop
Customer Support Phone: +1 (480) 220-6718
Business Address: 16107 E Glenpoint Drive, Fountain Hills, AZ 85268, United States
Year Established: 2022

Customer Service Requests

Customers may contact us regarding:

• Product information
• Product sizing or compatibility
• Order status
• Shipping and tracking
• Address corrections
• Cancellations
• Returns and exchanges
• Refunds
• Damaged or defective products
• Incorrect or missing products
• Payment concerns
• Website accessibility
• General store information

Information Required for Order Support

To help us process your request efficiently, include:

• Your full name
• Your order number
• The email address used at checkout
• The product concerned
• A clear explanation of your request
• Relevant photographs or videos
• Any carrier or tracking information available

Avoid sending complete card numbers, account passwords, security codes, or other sensitive financial information by email.

PurrCrown will never ask you to provide your account password or complete payment card details through an unsecured message.

Response Time

Customer inquiries are generally reviewed during regular business days.

Please allow up to two business days for a response. Response times may be longer during weekends, public holidays, major promotions, or periods of unusually high order volume.

Sending repeated messages about the same request may delay processing. We recommend replying within the original email conversation whenever possible.

Return Instructions

Do not send products to our listed business address without first receiving return authorization and instructions.

The appropriate return location may vary depending on the product, fulfillment location, customer country, and reason for return.

Unauthorized returns may not be accepted or may experience significant processing delays.

Official Communications

Official customer service communications will normally come from an email address associated with purrcrown.shop.

Customers should be cautious of messages requesting passwords, complete payment information, gift cards, cryptocurrency, or payment outside our authorized checkout process.

Please forward suspicious communications to support@purrcrown.shop.

Contact Details

PurrCrown
16107 E Glenpoint Drive
Fountain Hills, AZ 85268
United States

Email: support@purrcrown.shop
Phone: +1 (480) 220-6718
Website: purrcrown.shop