RETURN & REFUND POLICY

Last updated: July 28, 2026

At PurrCrown, customer satisfaction is important to us. We want you to feel comfortable and confident when purchasing pet accessories through purrcrown.shop.

This Return and Refund Policy explains the conditions, procedures, and timeframes applicable to returns, refunds, exchanges, damaged products, and order-related concerns.

By purchasing from PurrCrown, you agree to the terms described below.

1. Thirty-Day Return Period

We offer free returns on eligible products within 30 calendar days after the order has been delivered.

To qualify for a return, you must contact us within 30 days of the confirmed delivery date. Return requests submitted after the 30-day period may not be accepted unless required by applicable consumer law.

2. Return Eligibility

To be eligible for a standard return, the product should:

• Be unused, unworn, and unwashed
• Be in its original condition
• Include all original tags, instructions, components, accessories, and packaging
• Show no signs of misuse, damage, pet hair, stains, odors, alterations, or excessive handling
• Be accompanied by valid proof of purchase

We understand that customers may need to inspect a product after delivery. Reasonable inspection is permitted, but products should not be used beyond what is necessary to determine their suitability.

3. Free Return Shipping

Approved eligible returns qualify for free return shipping.

After your return request has been reviewed, our customer support team will provide return instructions and, where available, a prepaid return shipping label.

Customers should not ship products back without contacting us first. Returns sent without authorization, without tracking, or to an incorrect address may be delayed, refused, or lost.

PurrCrown is not responsible for unauthorized return shipments.

4. How to Request a Return

To begin a return, contact:

Email: support@purrcrown.shop

Please include:

• Your full name
• Your order number
• The email address used to place the order
• The product you wish to return
• The reason for the return
• Photographs or videos when the product is damaged, defective, incomplete, or incorrect

Our support team will review your request and provide the appropriate instructions.

5. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as it arrives.

Contact us promptly if your order contains a product that is:

• Damaged during delivery
• Defective
• Incorrect
• Missing parts
• Significantly different from the product ordered

Please provide clear photographs or videos of the product, packaging, shipping label, and any visible damage.

When a claim is approved, we may offer an appropriate solution, including:

• A replacement product
• A refund to the original payment method
• A partial refund where appropriate
• Another reasonable resolution agreed upon with the customer

Customers will not be charged return shipping for approved damaged, defective, or incorrect product claims.

6. Non-Returnable Products

Certain products may not qualify for return for health, hygiene, safety, or customization reasons. These may include:

• Personalized or custom-made products
• Gift cards
• Products marked as final sale
• Products that have been used, worn, washed, or altered
• Hygiene-sensitive products after their protective packaging has been opened
• Products damaged due to misuse, improper care, or normal wear and tear
• Products returned without required parts, accessories, or packaging

Any applicable return restriction will be displayed on the relevant product page whenever reasonably possible.

Your statutory rights regarding defective or misdescribed products are not affected.

7. Exchanges

We may offer exchanges for eligible products, depending on product availability.

The quickest way to receive a different product, size, color, or variation may be to return the original product and place a new order after the return has been approved.

Please contact our support team before returning any product for an exchange.

8. Return Inspection

After a returned product is received, it will be inspected to confirm that it meets the eligibility requirements described in this policy.

We will notify you whether the return has been approved or declined.

If the returned product shows signs of use, damage, missing components, pet hair, stains, odors, washing, alteration, or improper handling, we may decline the refund or deduct an appropriate amount where permitted by law.

9. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing generally begins after the returned product has been received and inspected. Depending on your bank, card issuer, or payment provider, it may take approximately 5–10 business days for the refunded amount to appear in your account.

PurrCrown cannot control processing delays caused by banks or payment providers.

10. Order Cancellations

Orders may only be canceled before they have entered processing or shipment preparation.

To request a cancellation, contact support@purrcrown.shop as soon as possible. We cannot guarantee cancellation after an order has been confirmed.

If the order has already been processed or shipped, you may request a return after delivery in accordance with this policy.

11. Refused or Unclaimed Deliveries

Orders refused at delivery or left unclaimed may be returned to the sender.

Any refund will be reviewed after the package has been received and inspected. Additional costs caused by an incorrect address, refusal, or failure to collect the package may be deducted where permitted by law.

12. Incorrect Shipping Information

Customers are responsible for reviewing their shipping information before submitting an order.

If you notice an error, contact us immediately. We will attempt to update the information, but changes cannot be guaranteed after processing begins.

PurrCrown is not responsible for unsuccessful deliveries caused by incomplete, incorrect, or outdated information supplied by the customer.

13. Contact Information

For return or refund assistance, contact:

PurrCrown
16107 E Glenpoint Drive
Fountain Hills, AZ 85268
United States

Email: support@purrcrown.shop
Phone: +1 (480) 220-6718
Website: purrcrown.shop