Refund policy
Return & Refund Policy
Last Updated: September 11, 2026
At PurrCrown, customer satisfaction is important to us. If you are not satisfied with your purchase, we offer eligible customers a 30-day free return and refund policy, subject to the conditions outlined below.
1. 30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a return, the item should generally:
- Be in the same condition in which it was received.
- Be unworn or unused, except as reasonably necessary to inspect the item.
- Include original packaging, tags, and accessories where applicable.
- Be accompanied by proof of purchase or your order information.
Please contact us before returning any item so that we can provide the appropriate return instructions.
2. Free Returns
For eligible returns accepted under this policy, PurrCrown provides free return service.
Please do not send a product back without first contacting our customer support team. Returns sent without authorization or to an incorrect address may experience processing delays.
To begin a return, contact:
Email: support@purrcrown.shop
Phone: +1 (480) 220-6718
Please provide your order number, the item you wish to return, and the reason for your return.
3. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible. Please include your order number and, where appropriate, clear photographs showing the issue.
Once the issue has been reviewed, we will provide an appropriate solution, which may include a replacement or refund.
4. Exchanges
If you need a different size or style, contact our support team. Availability of replacement items cannot be guaranteed.
Where a direct exchange is unavailable, we may ask you to return the eligible item for a refund and place a new order for your preferred item.
5. Refunds
Once we receive and inspect an eligible returned item, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
6. Exceptions
Certain items may not be returnable where applicable law permits, including items that have been substantially used, damaged after delivery through misuse, or returned outside the applicable return period.
Any exclusions will always be applied subject to applicable consumer protection laws.
7. Contact Us
For return or refund assistance:
PurrCrown
16107 E Glenpoint Drive
Fountain Hills, AZ 85268
United States
Email: support@purrcrown.shop
Phone: +1 (480) 220-6718